RETURN POLICY
At Reloved by:, we are committed to ensuring that you are completely satisfied with your purchase. Please review the following guidelines regarding returns and exchanges:
Eligibility for Returns:
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To be eligible for a return, the item must be unused, unworn, and in the same condition as received.
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Returns must be initiated within 30 days of the purchase date.
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The item must be accompanied by proof of purchase, such as the original receipt or order confirmation email.
Return Process:
To initiate a return, please contact our customer service team at [insert contact information]. Our customer service team will provide you with instructions on how to return the item, including the return address. Please securely package the item to prevent damage during transit. Customers are responsible for the return shipping costs unless the return is due to an error on our part.
Refund or Exchange:
Once we receive the returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method within [insert number] business days. Exchanges will be processed based on availability. If the desired item is not available, a refund will be issued.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. We may require photo evidence of the damage or defect to facilitate the return process. We will provide instructions on how to return the item, and a replacement will be sent if available, or a refund will be issued.
Exceptions:
In certain circumstances, exceptions to this return policy may be granted at our discretion. Any exceptions will be communicated clearly to the customer.
By making a purchase from Reloved by:, you agree to abide by the terms outlined in this return policy. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
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